FAQ
Frequently asked questions
30 articles
- Address Validation & Verification
- Can I delete the import logs?
- How are you guys handling uploading leads that have two owners? I’ve noticed the system by default only lets one property address and one owner.
- How can I cancel my Product subscription?
- How can I change a list name?
- How can I delete an uploaded campaign list? I accidentally uploaded a list twice into the system
- How can I import Golden Addresses
- How do I change my billing card?
- How Do I Determine if a Suite or Apartment Number Is Valid?
- How often is vacancy status updated on a property?
- How to Change the List name?
- How updated is your vacancy information?
- I get the error "List not imported. Reason: Not Valid USPS"
- I've noticed my delivery % has dropped to 40-50%. Why is this happening?
- If I put a number on the DNC in BLS, but then delete the contact, does the number stay on the DNC?
- Is it possible to get a refund?
- Rejected address? What does that mean?
- What are CASS certified addresses?
- What are the support hours for the Product?
- What does Opt-out mean?
- What if I don’t have the owner’s name?
- What is a Golden Address?
- What is address standardization?
- What is the difference between vacant and newly vacant?
- What is the purpose of the Backup message?
- When I run a campaign and mark leads DNC, will they be scrubbed as DNC from all future campaigns? Or do I run the risk of sending to them again?
- Why are there addresses that I cannot import even if the addresses are correct?
- Why do I need 10 message templates?
- Why Is Address Verification Important?
- Why is the validated address different from the original address?