FAQ
Frequently asked questions
30 articles
Address Validation & Verification
Can I delete the import logs?
How are you guys handling uploading leads that have two owners? I’ve noticed the system by default only lets one property address and one owner.
How can I cancel my Product subscription?
How can I change a list name?
How can I delete an uploaded campaign list? I accidentally uploaded a list twice into the system
How can I import Golden Addresses
How do I change my billing card?
How Do I Determine if a Suite or Apartment Number Is Valid?
How often is vacancy status updated on a property?
How to Change the List name?
How updated is your vacancy information?
I get the error "List not imported. Reason: Not Valid USPS"
I've noticed my delivery % has dropped to 40-50%. Why is this happening?
If I put a number on the DNC in BLS, but then delete the contact, does the number stay on the DNC?
Is it possible to get a refund?
Rejected address? What does that mean?
What are CASS certified addresses?
What are the support hours for the Product?
What does Opt-out mean?
What if I don’t have the owner’s name?
What is a Golden Address?
What is address standardization?
What is the difference between vacant and newly vacant?
What is the purpose of the Backup message?
When I run a campaign and mark leads DNC, will they be scrubbed as DNC from all future campaigns? Or do I run the risk of sending to them again?
Why are there addresses that I cannot import even if the addresses are correct?
Why do I need 10 message templates?
Why Is Address Verification Important?
Why is the validated address different from the original address?